Office Hours / Appointments
Patient appointments are scheduled
Monday through Thursday: 8:00 a.m. and 4:15 p.m.
Friday: 8:00 a.m. to 1:00 p.m.
Our staff takes pride in seeing patients promptly but due to the nature of our services, unforeseen delays occasionally occur. The receptionist will inform you if your doctor is delayed by an emergency or surgery and will make accommodations that are acceptable to your schedule. If you are more than 15 minutes late for your appointment arrival time you may be required to reschedule.
About Your Visit
To streamline registration and check-in, we are now using Phreesia, a digital system that eliminates paperwork, reduces your wait time and helps keep your information up-to-date. This system allows you to register and check in securely from any device - computer, tablet or smartphone.
Here's How it Works
After scheduling your appointment, you will receive a text message up to 3 days in advance from Phreesia. This message will contain a link asking you to verify your information.
New Patients
- You will be asked to fill out your demographic information and medical history. After completing this, please review and sign our HIPAA, Privacy, and Patient Policies.
- Please remember to bring a photo ID and your current insurance card.
Existing Patients
- You will be asked to verify information already in our system, update anything that may have changed, and sign our HIPAA, Privacy, and Patient Policies if it has been over a year since you last signed them.
After completing these steps, please arrive 10-15 minutes before your appointment and let the receptionist know you're here for your appointment. You can even check in on your mobile device!
If you are unable to complete the pre-visit registration/check-in, please arrive 15-20 minutes before your appointment. When you arrive, we will send a link to your device to complete your registration. Phreesia saves information you previously entered so you don't have to start over.
Medical Records Requests
Patients should request medical records online.
FMLA & Disability Forms
Patients should request FMLA & Disability forms online.
Office Policies
Privacy Policy
Prescription Refills
Prescription refills can be requested during office hours only when your medical record is accessible. Most likely, you will be required to leave a voicemail on our Nurse Line. This line is monitored throughout the day and calls returned in order of medical need. You will need to provide your full name, date of birth, name of your prescription and pharmacy phone number. Please allow the office 24 hours for prescription refills.
Fees and Insurance
Payment is expected at the time of service in full or as designated by your insurance plan. As a convenience for you, we accept cash, check, MasterCard, Visa, Discover, American Express, or Debit Card as payment options.
Managed Care
If you are insured by a managed care plan, our office will verify benefits and file your claims. Your most current insurance card must be presented at each visit. If you have not satisfied your deductible, or a co-pay is part of your insurance contract, you will be asked to pay the amount due at the time of your visit.
Insurance Plan Participation
Our goal is to participate with as many of the most popular and common managed care and insurance plans as possible. Therefore, our participation in plans are regularly undergoes review and changes. We recommend that you contact our office or your insurance company to verify our practice's participation in your insurance plan.